Every client has different communication needs and they use different tools. So how do you know which are the right ones to use, when to use them & more. Plus how many of these tools can help you reduce your costs and make you much more efficient and mobile.

Direct Learning Objectives

  • Understand the changing communication needs of today’s consumers and the tools they are using
  • Identify the right communication tool to use based on your communication needs.
  • Understand how to reduce your operating costs and increase efficiency using many of these communication tools.


  • Technology Trends that Matter
  • Skype
  • Google Hangouts
  • WhatsApp
  • Tango
  • Viber
  • VOIP Phone Systems
  • Google Voice
  • SMS/Text
  • IM/Chat
  • EFaxing
  • And More
1, 2, 3 or 4 Hours
CEs - Yes
Live Instruction
Marketing Provided

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